FAQ

We ship to the United Kingdom only. Prices are in pounds and delivery is to your door, with no customs charges to pay on the way in. The return address we email you is not a UK one, so a change-of-mind return may carry its own postage and charges — see below.

Nothing. Delivery is free on every order, with no minimum spend. The price on the product page is the price you pay.

• Processing: 1–2 business days (Mo - Fr).
• Transit: 6–12 business days (Mo - Fr).
• Total: 7–14 business days (Mo - Fr) from order to doorstep.

The 6–12 business days (Mo - Fr) of transit are counted from dispatch; the 7–14 business days (Mo - Fr) total is counted from when you order. Orders placed at a weekend or on a public holiday are processed the next business day (Mo - Fr). You get a tracking link by email the moment your parcel ships.

Full detail is in our Shipping Policy.

We use the established UK carriers:

• Royal Mail
• Evri
• DPD
• Yodel
• Parcelforce

Which one carries your parcel depends on its size and your address. The carrier is named in your shipping email alongside the tracking number.

When your parcel ships we email you a tracking number. Enter it on our Track Your Order page.

Carriers often take 24–72 hours to record a first scan, so a quiet tracking page on day one is normal.

Most parcels arrive inside the estimate. Carrier delays, customs and weather sit outside our control.

If your parcel has not arrived three business days (Mo - Fr) after the estimated delivery date — or tracking has shown no movement for 5 days — email us with your order number and we will open a claim with the carrier.

Yes, within 24 hours of placing it, as long as it has not already shipped. Email us with your order number and we will cancel it and refund you in full, or correct the delivery address.

After 24 hours the order is with the warehouse and we cannot pull it back — but you still have 30 days to return it once it arrives.

Every product page carries a size chart with the garment's real measurements in centimetres, taken with the piece laid flat. Sizes differ between manufacturers; measurements do not.

The quickest method: take a piece you already own and like the fit of, measure it flat, and compare. If you fall between two sizes, size up.

Close, but screens vary. We describe fabric and colour as accurately as we can and photograph everything under the same light. A slight difference in shade between your screen and the garment is not a defect — if a piece is genuinely not what was described, that is a fault and we cover it.

30 days from the day your order is delivered, without giving a reason. The law asks for 14. We give you 30, because a fortnight is not long enough to know whether you actually wear something.

Sealed hygiene items — swimwear, underwear, lingerie and bras — cannot come back once the seal or protective strip has been removed. Anything faulty, damaged or wrong is always covered.

Full detail is in our Return and Refund Policy.

Email us with your order number and what you are sending back. We reply with the return address and instructions — the address is issued per return, so please wait for it.

Please do not post a parcel back before contacting us — unannounced returns can go missing, and we cannot refund what we cannot identify.

Items must come back unworn, unwashed, with tags attached and in their original packaging. We may reduce a refund if goods have been handled more than was needed to check them.

For a change-of-mind return, you do — including any taxes or customs charges that apply to the return. We send you the address and instructions; the postage is yours to arrange and pay for. Delivery to you was free, so there is no outbound charge to refund.

If the item is faulty, damaged or simply not what you ordered, we cover the return cost in full. That is never on you.

No. There is no restocking fee — not on any order, not on any item. You get the full price of the goods back, whatever the reason for the return.

Once your return arrives and has been checked, we refund within 14 days to the original payment method. Your bank may take a few days more to show it.

Email us with your order number and a photo. We cover the cost, and you choose: a replacement or a full refund.

This is separate from the 30-day change-of-mind window and is not limited to 30 days. Consumer law protects you against faulty goods for far longer, and we honour it.

Yes. Contact us before sending anything back and we will tell you whether it is faster to exchange directly, or to return for a refund and reorder in the size you want. Stock decides which.

• Credit and debit cards — Visa, Mastercard, American Express, Maestro
• Apple Pay
• Google Pay
• Shop Pay

We do not accept PayPal. The options available to you are shown at checkout.

See our Payment Policy.

Yes. Payments run through Shopify's encrypted, SSL-secured checkout. We never see or store your full card details — they do not touch our systems.

Prices are shown and charged in pounds sterling (GBP), with VAT included where it applies. The price you see is the price you pay.

If your card is issued in another currency, your own bank applies its conversion rate and may add a fee. That fee is set by your bank, not by us.

There are no customs charges to pay. Nothing is added on delivery — no duty, no handling fee, no surprise invoice from the courier.

In full when you place the order. Your order is confirmed only once payment is authorised. If a payment is declined, no order is placed and no stock is reserved.

The detail sits across three pages: Payment Policy, Terms of Service and Privacy Policy.

SOLTERI is an online store trading from Zwanebloemlaan 300, 1087 JT Amsterdam, Netherlands.

More on what we are trying to do is on the About page.

No — we are online only. No shop floor, no concessions, no middle layer. That is a large part of how the prices stay where they are.

Yes. Email us with what you are after and the quantity, and we will come back with availability and pricing.

Email: info@solteri.co

Phone: +44 7440 353065

Opening hours: Monday to Friday, 9am – 5pm CET. We aim to reply within 24 hours.

To make it fast, include your order number, and for damage or quality issues a photo.