Terms of service

Effective Date: 10 September 2026

Last Updated: 10 September 2026

OVERVIEW

Welcome to Solteri. Wherever you read “we”, “us” or “our” on this page, it means Solteri. We run this website and everything attached to it — the pages, the content, the tools, the products and the support around them — so that you can shop a curated collection in one place. All of that together is what we call the “Services” below. Our storefront runs on Shopify, which is the platform that makes the Services possible.

This page, along with every policy it links to, forms the agreement between you and us (the “Terms”). It sets out what you can expect from us and what we expect from you.

Please read it properly. It covers real things: how orders are accepted, how prices work, what we are and are not responsible for, and the limits on our liability.

Browsing, interacting with or buying from the Services means you accept these Terms and our Privacy Policy. If any of it does not sit right with you, please do not use the Services.

None of this takes away rights the law gives you as a consumer. Where these Terms and mandatory consumer law disagree, the law wins.

SECTION 1 — USING THE SITE AND YOUR ACCOUNT

By accepting these Terms you confirm you are old enough to enter a contract in the country you live in. If someone in your household who is under that age uses the Services on a device you own or manage, you are taking responsibility for that use.

To browse, order or check out, we may need details from you — an email address, a billing address, payment details, a delivery address. You confirm that whatever you give us is accurate, current and yours to give.

Your login details are yours to protect. Anything done through your account is treated as done by you. Accounts cannot be handed over, sold, lent or assigned to anyone else.

SECTION 2 — THE PRODUCTS

We put real effort into photographing and describing each piece honestly. Even so, a colour or a finish can read differently depending on the screen you are looking at, its settings and its calibration. A garment in daylight will not always match a garment on a phone.

For that reason we cannot promise that a product will look or feel exactly as it appeared on screen, or that it will match a personal expectation you had of it.

Product details can change at any point, and we may withdraw a piece from sale, or cap how many units one customer, region or country can order, whenever we judge it sensible to do so.

SECTION 3 — ORDERS

Placing an order is an offer to buy, not a completed sale. We can accept it or turn it down, at our discretion. The contract only exists once we confirm acceptance, and we need your payment to have gone through before that happens. Please check an order before you submit it: once accepted, a cancellation is not always possible. If we decline, amend or cancel an order, we will try to reach you on the email address, billing address or phone number you gave us at checkout.

Returns and exchanges are handled under our Refund Policy, on top of any statutory right of withdrawal you have as a consumer.

You confirm that what you buy is for you or your household, and not for resale or for export as trade stock.

SECTION 4 — PRICING AND PAYMENT

Prices, discounts and offers can move without warning. The price that counts is the one showing when you place the order, and it is repeated back to you in your order confirmation. Delivery within the United Kingdom is free, as set out in our Shipping Policy, and no customs or import charges are payable by you on the way in. Where a paid delivery option is offered, its price is shown before you pay.

Prices here may differ from those in physical shops or on other websites, including sites run by third parties. We also run promotions from time to time that carry their own conditions; where those conditions clash with this page, the promotion conditions apply to that promotion.

Please keep your payment and account details accurate and up to date — email address, card number, expiry date — so that we can process your order and reach you if something needs attention.

When you pay by card you confirm that the card details are correct, that you are entitled to use the card, that your card issuer will honour the charge, and and that you will pay the amount shown at checkout, including any taxes and any delivery charge that applies to the option you chose.

SECTION 5 — DELIVERY

What delivery costs, where we ship to and how long it takes are set out in our Shipping Policy, which forms part of these Terms.

Delivery dates we quote are estimates rather than guarantees. Carrier backlogs, customs inspections and other events outside our control can add time, and we cannot be held responsible for those. Nothing here affects your statutory rights if delivery falls outside the period the consumer law applying to you requires.

SECTION 6 — INTELLECTUAL PROPERTY

Everything that makes up the Services — the brand names and marks, the wording, the layouts, the photography, the graphics, the reviews we publish, the video and audio, and the way it is all selected and arranged — belongs to Solteri, to companies connected with us, or to those who license it to us. It is protected by copyright, trademark and other intellectual property law.

These Terms let you use the Services personally and non-commercially. They do not let you copy, republish, redistribute, adapt, build on, broadcast, download for reuse, store or transmit our material without written permission from us first. Nothing here quietly grants you a licence to any patent, trademark, copyright or other right belonging to us, to Shopify, or to anyone else. Using our material without permission can breach intellectual property law. Any right we have not expressly given you, we keep.

The Solteri name, logo, product names, designs and slogans are our trademarks or those of our licensors, and may not be used without our written permission. Shopify's name, logo, product names, designs and slogans belong to Shopify. Every other mark that appears on the Services belongs to whoever owns it.

SECTION 7 — THIRD-PARTY TOOLS

Parts of the Services may give you access to tools built and operated by other companies. We do not run those tools, we do not monitor them, and we have no input into how they work.

Access to them is offered as it comes, with no warranty, no representation, no condition and no endorsement from us, and we carry no liability arising out of your use of them.

Using an optional third-party tool is your own decision and your own risk. Before you do, please read and satisfy yourself with the terms set by whoever provides it.

We may add new features, tools or resources to the Services over time. Anything we add counts as part of the Services and falls under these Terms.

SECTION 8 — LINKS TO OTHER SITES

You may find links to, or content embedded from, websites run by other people. We do not vet that material and we do not verify its accuracy. Choosing to follow a link away from the Services is something you do at your own risk.

We are not liable for loss or damage connected to a third-party site, or to anything you buy or use there. Read that provider's own terms and policies before you transact with them, and take any complaint, claim or question about their goods or services up with them directly.

SECTION 9 — OUR RELATIONSHIP WITH SHOPIFY

Shopify is the platform our store runs on, but every purchase you make here is a contract between you and Solteri. Shopify is not a party to it and is not answerable for any part of a sale between us, including any injury, damage or loss connected to what you bought. By using the Services you release Shopify and its group companies from claims, damages and liabilities arising out of your orders and transactions with us.

SECTION 10 — PRIVACY

Any personal information we gather through the Services is handled under our Privacy Policy, and some of it also falls under Shopify's own privacy policy. Using the Services means you have had the chance to read both.

Because Shopify hosts the store, it collects and processes information about how you reach and use the Services so that it can run and improve them for you. What you submit here may be passed to Shopify and to other providers, some of them based in countries other than yours, so that the Services can be delivered. Our Privacy Policy explains in detail how we, Shopify and our partners handle your data.

SECTION 11 — FEEDBACK AND SUBMISSIONS

If you send us ideas, suggestions, reviews, proposals or any other content (we call all of it “Feedback”), you give us an ongoing, worldwide, royalty-free licence, which we may pass on, to use, copy, adapt, publish, distribute and display that Feedback in any medium and for any purpose, commercial use included. We might use it, for example, to run and improve the Services or to promote them.

You also confirm that: the Feedback is yours to give; you have disclosed any payment or incentive you received for submitting it; and it complies with these Terms. We are not obliged to keep Feedback confidential, to pay for it, or to reply to it.

We may — but do not have to — review, edit or take down Feedback that we consider unlawful, abusive, threatening, defamatory, obscene or otherwise unacceptable, or that infringes someone's intellectual property or breaches these Terms.

Your Feedback must not infringe anyone's rights, including copyright, trademark, privacy or personality rights. It must not be defamatory, unlawful, abusive or obscene, and it must not carry a virus or any other code that could interfere with the Services or a connected website. Do not use a false email address, pose as someone else, or otherwise mislead us or others about where a submission came from. What you submit is your responsibility, including its accuracy, and we take none for Feedback posted by you or by anyone else.

SECTION 12 — MISTAKES ON THE SITE

Now and then something on the Services will be wrong — a typo, an out-of-date description, a mispriced item, an offer that has ended, a delivery charge, a transit time, a stock figure. We reserve the right to correct it, to update or change the information, and to cancel an order placed on the strength of it, without notice beforehand, including after the order has been submitted. Where we cancel an order for this reason after you have paid, you get a full refund.

SECTION 13 — WHAT YOU MAY NOT DO

Use the Services lawfully. You must not use them, directly or through anyone else: for an unlawful or malicious purpose; in breach of any law, rule, regulation or local requirement, wherever it applies; to infringe our intellectual property or anyone else's; to harass, abuse, insult, defame, disparage, intimidate or harm our people or any other person; to spread false or misleading information; to send, receive, upload, download or reuse material that breaches these Terms; to distribute advertising or promotional material such as junk mail, chain messages or spam; to impersonate another person or organisation; or in any other way that spoils someone else's use of the Services or that could, in our view, harm Solteri, Shopify or other users, or expose them to liability.

You also agree not to: upload or transmit viruses or other malicious code capable of affecting how the Services run; reproduce, duplicate, copy, sell, resell or exploit any part of the Services; harvest or track other people's personal information; spam, phish, pharm, pretext, spider, crawl or scrape; or interfere with or get around the security features of the Services, any connected website, any other website or the internet. If we find you have broken any part of these Terms, we may suspend, disable or close your account.

SECTION 14 — ENDING THE AGREEMENT

We may end this agreement, or your access to all or part of the Services, at any time. Anything you already owe up to that point remains payable. Ending it does not affect an order we have already accepted or the rights attached to that order.

These sections carry on after termination: Intellectual Property, Feedback and Submissions, Ending the Agreement, No Warranties, Limits on Our Liability, Indemnity, If Part of This Is Unenforceable, Waiver and Whole Agreement, Transferring the Agreement, Governing Law, Privacy — along with anything else that by its nature is meant to survive.

SECTION 15 — NO WARRANTIES

Information published on the Services is there for general guidance. We do not warrant that it is accurate, complete or useful, and relying on it is your own decision. We accept no liability for reliance placed on that material by you, by another visitor, or by anyone who hears about its contents second-hand.

Except where we have said otherwise in writing, the Services and the products sold through them are provided as they are and as available, with no representation, warranty or condition of any kind, express or implied — including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement. We do not promise that your use of the Services will be uninterrupted, punctual, secure or free of errors. None of this cuts down the legal guarantee of conformity or any other mandatory right you hold as a consumer.

SECTION 16 — LIMITS ON OUR LIABILITY

So far as the law allows, neither Solteri nor our partners, directors, officers, employees, group companies, agents, contractors, service providers or licensors — nor those of Shopify and its group companies — will be liable for any injury, loss or claim, or for direct, indirect, incidental, punitive, special or consequential damages of any kind. That includes lost profit, lost revenue, lost savings, lost data, replacement costs and similar losses, whether the claim is brought in contract, in tort (negligence included), under strict liability or on any other basis, and whether it arises from your use of the Services, from a product bought through them, from an error or omission in any content, or from anything made available through the Services — even if the possibility of that loss was pointed out in advance. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

SECTION 17 — INDEMNITY

You agree to cover and defend Solteri, Shopify and our group companies, partners, officers, directors, employees, agents, contractors, licensors and service providers against losses, damages, liabilities and third-party claims, including reasonable legal costs, that arise out of (1) your breach of these Terms or of any document they incorporate, (2) your breach of the law or of someone else's rights, or (3) your access to and use of the Services.

We will tell you about any claim covered by this section. A delay in telling you does not release you unless it materially prejudices your position. We may run the defence and settlement at your cost, including choosing lawyers, but we will not agree a settlement that puts non-monetary obligations on you without your consent, which you will not withhold unreasonably. You will help with the defence, including by supplying relevant documents.

SECTION 18 — IF PART OF THIS IS UNENFORCEABLE

If any provision here turns out to be unlawful, void or unenforceable, it still applies as far as the law allows, and the part that cannot stand is treated as removed. The rest of these Terms remains valid and enforceable.

SECTION 19 — WAIVER AND WHOLE AGREEMENT

If we do not enforce a right or a provision straight away, we have not given it up.

These Terms, together with the policies and operating rules we publish on this site, are the entire agreement between you and us about your use of the Services. They replace anything agreed or discussed before, spoken or written, including earlier versions of these Terms.

If anything here is ambiguous, that ambiguity will not be read against whoever drafted it.

SECTION 20 — TRANSFERRING THE AGREEMENT

You cannot pass on, transfer or assign this agreement, or your rights and obligations under it, without our written consent; an attempt to do so has no effect. We may transfer or assign it, provided that doing so does not weaken the rights you have under it.

SECTION 21 — GOVERNING LAW

These Terms, and any separate agreement under which we provide the Services, are governed by the law of the Czech Republic, where Solteri is established, and the Czech courts have jurisdiction. If you are a consumer living in the European Union, you keep the protection of the mandatory consumer law of your own country and may also bring proceedings in the courts there.

SECTION 22 — HEADINGS

Headings are here to help you find your way around. They do not limit or otherwise affect what the Terms say.

SECTION 23 — CHANGES TO THESE TERMS

The current version of these Terms is always on this page.

We may update, amend or replace any part of them by publishing the revised version here, and it is worth checking back from time to time. Where a change is material we will tell you as the law requires, and it takes effect on the date given in that notice. Continuing to use the Services after a change means you accept it. Changes do not reach back to orders already placed.

SECTION 24 — CONTACT INFORMATION

Email: info@solteri.co
Phone: +44 7440 353065

Opening hours: Monday to Friday, 9am – 5pm CET
We aim to reply within 24 hours.

Store name: Solteri
Business name: MEGALU RWS, s.r.o.
Registration ID: 21595950
Warehouse address: Zwanebloemlaan 300, 1087 JT Amsterdam, Netherlands
Company address: Příčná 1892/4, Nové Město, 110 00 Praha 1, Czech Republic