Shipping policy
At SOLTERI we want the delivery part to be the boring part. Clear timings, one price, nothing added at the door. We offer free shipping on all orders within the United Kingdom.
Shipping locations
This shipping policy applies to orders shipped within the United Kingdom — England, Scotland, Wales and Northern Ireland, with no regional surcharge. We do not currently ship anywhere else.
Delivery times
Below are the estimated delivery times for all packages:
- Order cutoff time: 6:00 PM GMT. Orders placed after this time are processed the next business day (Mo - Fr), which may add an extra day to the estimate.
- Order handling time: 1–2 business days (Mo - Fr). Once your order is processed it is shipped by one of our trusted carriers.
- Transit time: 6–12 business days (Mo - Fr), counted from dispatch.
- Estimated delivery time: 7–14 business days in total, from the moment you order — handling plus transit.
All timings are estimates, not guarantees.
Carrier services
We partner with the established UK carriers for delivery: Royal Mail, Evri, DPD, Yodel and Parcelforce. Which one carries your parcel depends on its size and your address; the carrier is named in your shipping email alongside the tracking number.
Shipping costs
Free shipping: all orders within the United Kingdom qualify for free shipping, with no minimum order requirement. There is no separate delivery line at checkout, because there is nothing to charge.
Customs and import duty
There are no customs charges payable by you. Nothing is added on delivery — no duty, no handling fee, no courier invoice. The price you paid at checkout is the whole price.
Tracking your order
Once your order has shipped you receive an email containing a tracking number. You can follow your parcel on our Track Your Order page. Carriers often take 24–72 hours to record a first scan, so a quiet tracking page on day one is normal.
Risk and ownership
Your order stays at our risk until it is delivered into your physical possession. If a parcel is lost or damaged in transit, that is ours to put right — you get a replacement or a full refund.
Delivery issues
If you experience any issue with your delivery — a delay, or a parcel that appears to be lost — contact us straight away and we will chase it. If your parcel has not arrived three business days (Mo - Fr) after the estimated delivery date, or tracking has shown no movement for 5 days, email us with your order number and we will open a claim with the carrier.
Split shipments
If an order contains items from different stock locations it may arrive in more than one parcel. You are not charged twice.
Wrong address
We ship to the address you enter at checkout. If it is wrong, email us within 24 hours — once a parcel has shipped we cannot change it. If a parcel cannot be delivered because of an incorrect or incomplete address, contact us and we will work out the best option with you, which may be a redelivery or a refund of the goods.
Missed deliveries
If nobody is in, the carrier will normally leave a card, attempt redelivery or hold the parcel at a local depot or collection point. Please follow the carrier’s instructions within the time they allow. If a parcel is not collected in time and goes back to the carrier, email us and we will tell you what can be recovered before anything is written off.
Questions?
Visit our FAQ page, or contact us and a person will answer.
Contact information
Email: info@solteri.co
Phone: +44 7440 353065
Opening hours: Monday to Friday, 9am – 5pm CET
We aim to reply within 24 hours.
Store name: Solteri
Business name: MEGALU RWS, s.r.o.
Registration ID: 21595950
Warehouse address: Zwanebloemlaan 300, 1087 JT Amsterdam, Netherlands